Legal

Terms of Service

Last updated: September 19, 2026

Operated by Pulsar Digital / PulsarCLT. Questions: support@transitcrm.com.

Agreement to these Terms

These Terms of Service (“Terms”) are a binding agreement between you (“you,” “Customer,” or “User”) and Pulsar Digital LLC doing business as PulsarCLT (“Pulsar,” “we,” “us,” or “our”) governing your access to and use of Transit CRM, including our marketing website at https://transitcrm.com, our application at https://app.transitcrm.com, and related services, APIs, documentation, and support (collectively, the “Service”).

By creating an account, starting a trial, clicking to accept these Terms, or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

If you do not agree, do not use the Service.

Service description

Transit CRM is a software-as-a-service (SaaS) customer relationship management platform operated by Pulsar. The Service helps you manage business relationships, records, workflows, and related CRM functions online.

Dual hosting. Marketing and informational content are provided on transitcrm.com. The product application and authenticated CRM features are provided on app.transitcrm.com. Features, availability, and interfaces may differ between the marketing site and the application.

Pulsar provides the Service on a subscription or trial basis as described in these Terms and on applicable pricing pages. We may offer optional features, integrations, or add-ons; those may have additional terms or fees disclosed at the time of purchase.

We aim to operate as an ethical company. Our pricing philosophy is to offer fair, affordable pricing for tools people need to run their businesses—we do not believe in overcharging for essential software. Pricing shown at purchase or renewal controls for your plan; we may update list prices prospectively as described under Changes to these Terms.

Accounts and eligibility

To use the application, you must create an account with accurate, current information and keep it updated. You are responsible for:

  • Maintaining the confidentiality of login credentials and access tokens
  • All activity under your account and tenant
  • Ensuring users you invite comply with these Terms
  • Promptly notifying us at support@transitcrm.com of unauthorized access or security incidents involving your account

You must be able to form a binding contract under applicable law. The Service is not intended for children under 13 (or the higher age required in your jurisdiction).

You may not share accounts in a way that circumvents plan limits, seat restrictions, or security controls. We may refuse, suspend, or reclaim accounts that violate these Terms or that we reasonably believe pose a security or abuse risk.

Trials and billing

30-day trial (no credit card required)

We offer a 30-day trial of the Service. No credit card is required to start or use the trial, unless we clearly state otherwise for a specific promotional offer. Trial length, included features, and fair-use limits may be described on our marketing or signup pages. When the trial ends, continued use typically requires a paid subscription.

We may suspend or end a trial early if we reasonably believe it is being abused (for example, fraud, automated abuse, or repeated trial farming).

Paid subscriptions

Paid plans renew according to the billing period you select (for example, monthly or annual), unless canceled before the renewal date through the account billing controls or by contacting support. Fees are generally non-refundable except where required by law or expressly stated by Pulsar in writing.

Taxes, if applicable, may be added as required. You are responsible for providing accurate billing and tax information.

Payments and card data

Card payment data never touches Pulsar servers. Paid subscriptions are processed through Stripe Checkout (Stripe’s hosted payment pages) or other Stripe-hosted payment flows. Stripe is the merchant of record / payment processor for card transactions as configured for the Service. Pulsar receives payment status and related billing metadata needed to provision and manage your subscription—not your full card number, CVV, or track data.

Failed payments, expired cards, or unresolved billing issues may result in suspension or termination of paid access after notice where reasonably practicable.

Customer data and privacy

Who owns the data

You own your Customer Data. “Customer Data” means content, records, contacts, files, configurations, and other materials you or your users submit to or generate in the Service (excluding Pulsar’s underlying software, templates we provide as product features, and aggregated/de-identified usage metrics described below).

Pulsar processes Customer Data only to provide, maintain, secure, support, and improve the Service, to comply with law, and as otherwise described in our Privacy Policy. We act as a service provider / processor with respect to Customer Data you store in Transit CRM for your business purposes.

We do not sell Customer CRM data

Pulsar does not sell Customer Data—never, for any price. We do not sell, rent, or trade your CRM records, contact lists, deal data, or similar Customer Data to third parties for their marketing or commercial exploitation. This commitment is fundamental to how we operate.

We may use aggregated or de-identified statistics about Service usage (that do not identify you or your customers) to improve the product, capacity planning, and reliability.

Privacy Policy

Our collection and use of personal information is further described in our Privacy Policy (linked from transitcrm.com and app.transitcrm.com). If there is a conflict between these Terms and the Privacy Policy regarding personal information practices, the Privacy Policy controls for those topics; these Terms control for Service access, billing, and commercial terms.

Your responsibilities for Customer Data

You represent that you have all rights and consents needed to submit Customer Data to the Service and that your use of Customer Data complies with applicable laws (including privacy, marketing, and employment laws as relevant to your business). You should not upload unlawful content or data you are not authorized to process.

Acceptable use

You agree not to misuse the Service. Prohibited conduct includes, without limitation:

  • Violating any law, regulation, or third-party rights
  • Uploading or transmitting malware, or attempting to probe, scan, or breach security or authentication measures
  • Interfering with or disrupting the Service, accounts, or infrastructure (including denial-of-service attacks)
  • Scraping, harvesting, or bulk-extracting data except through documented features or APIs you are authorized to use
  • Reverse engineering the Service except to the limited extent permitted by law
  • Using the Service to send spam, phishing, or deceptive communications
  • Impersonating others or misrepresenting affiliation with Pulsar
  • Reselling, sublicensing, or providing the Service to third parties as a competing hosted offering without our written permission
  • Circumventing usage limits, billing, or access controls
  • Storing or processing content that is illegal, exploitative of minors, or that we reasonably determine creates severe risk to others or to the Service

We may investigate suspected violations and remove or disable content or access as reasonably necessary to protect the Service, users, or third parties.

Account security

You must use reasonable security practices for your users and integrations (strong authentication where available, least-privilege access, careful API key handling). Pulsar implements administrative, technical, and organizational measures designed to protect the Service, but no system is perfectly secure, and you remain responsible for securing your endpoints, credentials, and local environments.

Intellectual property

Pulsar and its licensors own the Service, software, branding, documentation, and all related intellectual property. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Service during your authorized subscription or trial, solely for your internal business purposes and in accordance with these Terms.

You retain ownership of Customer Data. You grant Pulsar a worldwide, limited license to host, copy, transmit, display, and process Customer Data solely as needed to provide and support the Service and as otherwise permitted under these Terms and the Privacy Policy.

Feedback you provide about the Service may be used by Pulsar without obligation to you.

Third-party services

The Service may integrate with or link to third-party products (for example, Stripe for payments, email providers, or other connectors you enable). Third-party services are governed by their own terms and privacy policies. Pulsar is not responsible for third-party services you choose to use, except that payment card handling is designed so card data is processed by Stripe’s hosted Checkout and not by Pulsar servers.

Enabling an integration may transmit Customer Data to that third party as needed for the integration to function. You are responsible for reviewing third-party terms before enabling integrations.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PULSAR DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that data loss will never occur. You are responsible for maintaining appropriate backups of Customer Data important to your business, using export or other tools we provide where available.

Some jurisdictions do not allow certain disclaimers; in those places, disclaimers apply to the fullest extent permitted.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PULSAR AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PULSAR’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO PULSAR FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE only used a free trial and paid nothing.

These limitations are a fundamental part of the bargain and apply even if any remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot be limited under applicable law (for example, certain liability for fraud or personal injury where such limits are prohibited).

Indemnity

You will defend, indemnify, and hold harmless Pulsar and its affiliates, officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Data; (b) your use of the Service in violation of these Terms or law; (c) your infringement or misappropriation of third-party rights; or (d) disputes between you and your end customers or users.

Termination

You may stop using the Service and cancel your subscription according to account controls or by contacting support@transitcrm.com. Cancellation typically stops future renewals; fees already due or paid for the then-current period remain payable unless we state otherwise or law requires a refund.

We may suspend or terminate access if: you materially breach these Terms; payment fails and remains unresolved; we are required by law; or continued use creates security, legal, or operational risk. Where reasonably practicable, we will provide notice and a chance to cure for curable breaches.

Upon termination or expiration, your right to access the Service ends. We may delete or de-identify Customer Data after a reasonable period following termination, subject to our backup retention practices and legal obligations. Where export tools are available before termination, you should export Customer Data you need. Sections that by nature should survive (including ownership, disclaimers, liability limits, indemnity, and governing law) survive termination.

Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide notice by posting the updated Terms on transitcrm.com and/or app.transitcrm.com, and where appropriate by email or in-product notice. The “Last updated” date will change when we post updates.

Continued use of the Service after the effective date of updated Terms constitutes acceptance, except where applicable law requires additional consent. If you do not agree to material changes, you should stop using the Service and cancel before the changes take effect.

We may also modify the Service (features, interfaces, limits) to improve security, reliability, or product quality. We will not use Service changes as a pretext to sell Customer Data—we never sell Customer CRM data.

Governing law and disputes

These Terms are governed by the laws of the United States and the State of North Carolina, without regard to conflict-of-law rules that would require another jurisdiction’s law.

Courts located in North Carolina will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, except that Pulsar may seek injunctive or equitable relief in any jurisdiction to protect its intellectual property or the security of the Service. You and Pulsar waive any objection to venue in those courts to the extent permitted by law.

If a provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms, together with the Privacy Policy and any order or plan terms presented at purchase, are the entire agreement regarding the Service and supersede prior conflicting agreements on the same subject. Failure to enforce a provision is not a waiver.

Contact

Questions about these Terms or the Service:

Pulsar Digital LLC (PulsarCLT)
Email: support@transitcrm.com
Marketing site: https://transitcrm.com
Application: https://app.transitcrm.com

Last updated: September 19, 2026